wick71 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data wick71 collects, why we collect it, how we use it, and the rights you hold over your own information.
Introduction
Our Commitment to Your Privacy
How wick71 handles your personal information
Summary: This Privacy Policy ("Policy") describes how wick71 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of registered players and visitors to wick71.app. By creating an account or using any service on wick71, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy forms part of the wick71 Terms & Conditions.
wick71 is committed to protecting the privacy and security of every player on its platform. We collect only the personal data that is genuinely necessary to operate our services, process your transactions, verify your identity, and comply with applicable legal and anti-money laundering obligations. We do not sell your personal data to third parties for their own marketing purposes.
This Policy applies to all personal data collected through the wick71.app website, mobile browser experience, and any related communications including email and in-platform messaging. If you have any questions or concerns about how your data is handled, please contact our support team at [email protected].
wick71 reserves the right to update this Policy from time to time. Material changes will be communicated to registered players via the contact details held on their account. Continued use of the platform after the publication of an updated Policy constitutes acceptance of the revised terms. It is your responsibility to review this Policy periodically.
Core Principles
How We Approach Your Data
Six principles that guide every data decision at wick71
Purpose Limitation
Data is collected for specific, clearly defined purposes only. We never use your information for unrelated activities.
Data Minimisation
We collect only what is strictly necessary to deliver our services and meet legal obligations. Nothing more.
Secure Storage
All personal data is stored on secured servers with SSL encryption, access controls, and regular security audits.
Retention Limits
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
Accuracy
We take reasonable steps to ensure personal data held is accurate and up to date. Players can correct data at any time.
Transparency
We are open about what data we hold and why. This Policy and our support team are here to answer any questions.
Data Collection
What Personal Data We Collect
Categories of information collected when you use wick71
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Identity Data
Full name, date of birth, gender, and national identity number or passport details (collected during account verification / KYC).
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Contact & Address Data
Email address, phone number, and residential address (district, division, and postal code in Bangladesh or equivalent for other regions).
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Financial & Transaction Data
Deposit and withdrawal records, transaction amounts in BDT (৳), payment method identifiers (e.g., bKash account number, Nagad number), and transaction timestamps.
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Gaming Activity Data
Wager history, game sessions, bet amounts, win/loss records, bonus usage, and responsible gaming preferences such as deposit limits and self-exclusion status.
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Technical & Device Data
IP address, device type and model, operating system, browser type and version, session duration, clickstream data, and referring URLs.
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Communications Data
Records of messages sent to or received from wick71 support, including live chat transcripts and email correspondence, retained for quality and compliance purposes.
We do not collect special category data (including racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data) unless specifically required for responsible gaming obligations (e.g., a self-exclusion request that references a gambling-related health concern).
Data Usage
How We Use Your Data
The lawful bases and purposes for each category of processing
Section 1
Account Management and Service Delivery
The primary purpose for which wick71 processes your personal data is to operate and manage your player account and to deliver the services you have requested. This includes creating and maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, settling wagers, crediting bonuses, and providing customer support. The legal basis for this processing is the performance of the contract between you and wick71.
Section 2
Identity Verification and Anti-Money Laundering (AML)
wick71 is required to verify the identity of all players and to monitor transactions for signs of money laundering, fraud, or other financial crime. This processing is carried out on the basis of legal obligation. We may share relevant data with third-party KYC verification providers and, where required by law, with competent authorities. Failure to provide requested identity documentation may result in restrictions on your account, including the suspension of withdrawal facilities.
Section 3
Responsible Gaming and Player Protection
wick71 uses gaming activity data and account information to monitor player behaviour and identify indicators of potential problem gambling. This includes tracking deposit frequency and amounts, session duration, and patterns of loss. Where such indicators are identified, wick71 may proactively contact the player and/or apply responsible gaming measures to the account. This processing is carried out on the basis of legitimate interest in protecting player welfare and complying with responsible gaming best practices.
Section 4
Security, Fraud Prevention, and Platform Integrity
Technical and device data, along with account activity data, is used to detect and prevent fraud, unauthorised account access, bonus abuse, collusion, and other threats to the integrity of the wick71 platform. This includes the use of automated monitoring systems that flag suspicious patterns for review by our security team. This processing is carried out on the basis of legitimate interest in protecting the platform and its players.
Section 5
Marketing and Promotional Communications
With your consent, wick71 may use your contact details to send you promotional communications about new games, bonuses, cricket betting events, BPL and IPL season offers, and other platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
wick71 does not sell, rent, or otherwise provide your personal data to third-party marketing organisations for their own promotional use.
Section 6
Platform Improvement and Analytics
Aggregated and anonymised usage data is used to analyse how players interact with the wick71 platform, identify popular games and features, troubleshoot technical issues, and improve the overall player experience. Where analytics are conducted using personal data rather than anonymised data, the legal basis is legitimate interest. wick71 does not use personal data for fully automated decision-making that has a significant legal or similarly significant effect on players without human review.
Your Rights & Data Sharing
Data Sharing, Retention, and Your Rights
Who we share data with, how long we keep it, and what you can request
Section 7
Third-Party Data Sharing
wick71 shares personal data with third parties only where necessary and only on the terms described below. We do not sell your data. Categories of third parties with whom your data may be shared include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transaction.
- KYC and identity verification providers: Third-party services that assist with document verification and AML screening may process identity and address data on behalf of wick71 under data processing agreements.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and game-related data necessary to deliver their games within the wick71 platform.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, wick71 may be obligated to disclose personal data to relevant authorities.
- Fraud prevention and security services: Specialised third-party security providers may process technical and transactional data to assist in detecting and preventing fraud.
All third-party processors engaged by wick71 are required to implement appropriate technical and organisational measures to protect personal data and are permitted to use it only for the purposes for which it was shared.
Section 8
Data Retention
wick71 retains personal data for the following periods, unless a longer retention period is required by law:
- Account and identity data: Retained for the duration of your account relationship with wick71, plus a minimum of five years following account closure to meet AML and record-keeping obligations.
- Transaction and financial data: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping requirements.
- Gaming activity data: Retained for the duration of your account plus three years, or longer where required for responsible gaming monitoring or dispute resolution.
- Communications and support records: Retained for three years from the date of each interaction, unless related to a compliance matter requiring longer retention.
- Technical and device data: Retained for up to twelve months, unless required for longer periods for fraud investigation purposes.
When personal data is no longer required for its stated purpose and the applicable retention period has expired, wick71 will securely delete or anonymise that data.
Section 9
Your Data Rights
As a data subject, you hold the following rights in respect of the personal data wick71 holds about you:
- Right of access: You may request a copy of the personal data wick71 holds about you at any time.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
- Right to erasure: In certain circumstances, you may request that wick71 delete your personal data. Note that this right may be limited where retention is required by law (e.g., AML record-keeping obligations).
- Right to restrict processing: You may request that wick71 restrict the processing of your personal data in specific circumstances, for example where you contest its accuracy.
- Right to object: You may object to processing carried out on the basis of legitimate interest, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
- Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please submit a written request to wick71 at [email protected]. We will respond to all valid data rights requests within a reasonable timeframe and at no charge for standard requests. We may need to verify your identity before processing your request.
Section 10
Cookies and Tracking Technologies
wick71 uses cookies and similar tracking technologies on wick71.app to deliver a functional and personalised experience. The categories of cookies used include:
- Strictly necessary cookies: Required for the platform to function correctly, including session management, authentication tokens, and security features. These cannot be disabled.
- Analytics cookies: Used to understand how players navigate the site, which pages are visited most frequently, and where technical errors occur. Data collected is aggregated and used only for platform improvement.
- Preference cookies: Used to remember your settings and preferences such as display options and responsible gaming limits you have set within your account.
You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wick71 platform. By continuing to use wick71.app after accepting this Policy, you consent to the use of cookies as described above.
Section 11
Data Security
wick71 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, restricted access controls ensuring that only authorised personnel can access personal data, regular security assessments and vulnerability testing, and secure disposal procedures for data that is no longer required.
While wick71 takes every reasonable precaution to secure your data, no system is entirely immune to risk. You are responsible for keeping your account login credentials confidential. If you believe your account has been compromised, please contact [email protected] immediately.
Section 12
Children's Privacy
wick71 strictly does not permit individuals under the age of 21 to register or use its platform. We do not knowingly collect personal data from anyone under the age of 21. If wick71 becomes aware that personal data has been collected from an individual under this age threshold, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the wick71 platform, please contact us at [email protected] without delay.
Section 13
Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way wick71 processes your personal data, please contact our Data Protection team at [email protected]. Our support team is available 24 hours a day, 7 days a week, and endeavours to respond to all data-related enquiries promptly and thoroughly.
wick71 takes all privacy complaints seriously. If you submit a complaint, we will acknowledge receipt, investigate the matter thoroughly, and provide you with a written response explaining the outcome of our review and any corrective action taken.
Security Assurances
Your Data is Safe with wick71
Quick reminders about the protections in place for every player
SSL Encryption on Every Connection
All data exchanged between your device and wick71's servers is encrypted with industry-standard SSL/TLS protocols. Your financial details and personal information are never transmitted in plain text.
Your Data is Never Sold
wick71 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data sharing is limited strictly to what is needed to run your account and comply with the law.
Clear Retention Periods
We do not hold your data indefinitely. Retention periods are defined for each data category and data is securely deleted or anonymised when no longer needed — typically within three to five years of account closure depending on the data type.
24/7 Privacy Support
The wick71 support team is available around the clock to answer privacy questions, process data access or deletion requests, and address any concerns you have about your personal information. Reach us at [email protected].
This Privacy Policy was last reviewed and updated in January 2026. wick71 recommends that all registered players revisit this Policy whenever they return to the platform after a prolonged absence, as updates may have been made in the interim that affect your data rights or how your information is processed.
Your Privacy Protected, Your Game Secured
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